Terms and condition
Terms and conditions
When you are shopping with us you are automatically accepting our sales conditions. This is why we advise you to thoroughly read all of the below mentioned terms and conditions before you place an order on smafolk.dk.
Dispatch
We send all orders with GLS ore LINK, which makes it possible to track the package in case of problems. GLS has more than 500 delivering (package) shops in Denmark and . GLS uses video store and gas stations with long openings hours and also open during the weekend, which gives you the most flexible way when receiving your package. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report this to GLS immediately, not later than two days after receiving the package. In case the purchased items are damaged you have to return the package to us. Småfolk is not responsible for damages occurring during transport. We always pack everything very carefully, in order to prevent possible damages. We reserve the right for errors and sold out products.
Shipping and handling
At Småfolk we strive on a quick delivery, so all orders are shipped within 1-2 business days. In connection with the sales period, there might be a longer delivery time.
Should the freight company be the reason for any delay, Småfolk cannot be liable for such delay.
In case of serious delay (several days) or non delivering of orders. Småfolk will send a new order, free of charge. Notice that orders for Bornholm and other smaller islands, in some cases will take up to 3 days.
Goods sent within the EU and most countries outside the EU will also be sent by GLS ore LINK and the delivery will take up to 5 working days.
Shipping in Denmark
Regardless of volume, 29 DKK / 4 € will be added to cover freight fee with GLS. All parcels is send insured. The parcel can be sent to either a GLS parcel shop, your business address, your home address ore to one of Småfolk own Småfolk stores. You will receive an advisement per mail or text message (sms) when the package has arrived to the chosen destination. To get your parcel at the GLS parcel store, you have to show the email or text and id with picture.
You have the opportunity in Denmark, at a extra cost, to have your parcel sent to your private address, this can be read more at "Freight price".
Orders over 499,- DKK will be sent free of freight, if you choose delivery to a GLS parcel shop, business address ore to one of our Småfolk shops.
Shipping abroad
Shipments abroad is sent as an insured package and as a business package, which means that the package cannot be sent as a gift to non-EU countries in an attempt to evade local taxes and duties.
Regular delivery service in Europe is about 4-5 business days.
Regular service outside Europe is about 5-7 business days.
Shipment to Sweden, Finland, Germany, Austria, UK, Netherland and Belgium is 49 DKK / 7€. Orders over €100/1137 SEK are sent freight free.
Shipments to Norway, Switzerland and the rest of Europe incl. Faroe Island and Iceland is 150 DKK / 20 €. Orders over 1000 DKK / €135 are sent freight free.
All shipments to these countries will sent to a parcel shop, closest to your home.
Standard freigth price for the rest of the World is 450 DKK / 60€
Shipping out side Europe
With shipment outside Europe, that goes beyond our usual criteria for shipments size and weight:
Length 50cm
Width 45cm
Height 4cm
Weight 2kg
We hold the right to charge additional freight cost for this shipment, in this case we will get in contact with you before shipping.
Returns
Småfolk offer a 14 day return policy from the day you receive your goods. In order to get the full purchase price returned, the goods must be returned unused, in the same condition as when received and with the Schedule of claim filled out. We do not take bag the goods if the Schedule of claim is not filled out as requested and send bag with the return goods.
We will return the purchase amount to you, no later than 14 days after receiving the goods. We return the amount to the credit card used when purchasing the goods. It is not possible to return the amount to any other credit card. This is to prevent misuse of stolen credit cards. Please remember to save a receipt as documentation for the package you have sent back to us. Returning goods is at your own expense.
It is your responsibility to make sure that the return good will be delivered at Småfolks address, and it is at your own expense. Småfolk do not receive goods sent "without delivery" that has to be picked up at a postal office or package-shop, and we do not receive goods sent by cash on delivery.
Valuation of returned goods
If the goods are returned with hangtags and the packaging intact, the full purchase price will be returned. If the goods are returned unused but without hangtags and with the packaging broken it reduces the value of the goods and therefor we will not return more than 50 % off the purchase price.
If the goods have been used or have been damaged, it is not possible for Småfolk to resell the goods, and therefor we can not return the purchase price.
Exchange of goods.
If you want to exchange item, please fill out the return note, which you will receive along with the delivery, no longer than 14 days from the day of receipt. We do not accept items that have been worn, altered, washed or being send without the hangtag.
Place a new order at www.smafolk.dk. We will refund the amount for the old goods.
The item is sent to:
Småfolk
Industrivej 59
4683 Rønnede
Danmark
Att: Webshop
Notification of defects
All merchandise is covered be The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. 24 months after purchasing the goods. You are required to return the goods within "reasonable time" after discovering a defect in the product. We recommend you to contact us as fast as possible, and within 2 months after discovering the defect. However, if the defects or wear or tear are due to negligent use, a lack of maintenance or simply because normal wear and tear your right to complain is renounced. In case of a complaint or a missing delivery please contact Customer service by phone +45 71 99 66 97 or by e-mail : info@smafolk.dk. Småfolk will cover freight cost in case of complain.
Payment methods
At Småfolk you can pay with credit cards. The amount will be withdrawn from your account, when the merchandise is shipped from our warehouse. All prices are shown in DKK (Danish version) or € (English version). And is including 25% VAT, unless the order is to a Non EU country. Se also section about Duty and VAT
Småfolk accept the following payment methods :
Dankort (0 DKK)
Visa Dankort (0 DKK)
Visa Udland (2,90%)
MasterCard Danmark (1,50%)
MasterCard Udland (2,90%)
Visa Electron (1,50%)
Using one of the above payment methods, you will be charged a fee, mentioned in brackets. The fee is charged by PBS, PayEx or Paypal.
When you use credit card in an internet shop, which uses SSL (Secure Socket Layer) you don't have any access and it is possible to reject the payment when receiving payment summery.
Due to security reasons we can in same cases, when receiving large orders request additional documentation in form of a picture of the frontpage of the credit card used together with either cardholders drivers license or passport
You choose the payment method when ordering.
All prices is incl. vat.
SAFETY
The security of Småfolk is high, since all communication between our payment and cardholder via an encrypted SSL (Secure Socket Layer). In other words, only PBS has access to your data. Neither Småfolk nor other unauthorized persons have the opportunity to see the data exchanged on the purchase. At Småfolk, your personal contact information is 100% confidential and we guarantee that no one else can access them.
Duty and VAT
If you order from an EU country you will have to pay Danish VAT, but no duty due to the rules on free movement of goods. Goods sent from smafolk.dk can not be sent as a gift to non-EU countries, in an attempt to evade local duties and taxes. If you order from a country outside the EU, there can be applied local taxes and duties which we can not be held responsible for, but then we deduct Danish VAT. If this is the case you will be contacted by carrier. Be aware that this may delay shipment part because the goods are held up in customs. It is then your responsibility to contact the shipping carrier and pay the imposed additional costs.
Cookie
A cookie is a data file that Småfolk.dk writes to your hardware when visiting the website. No personal sensitive information is stored. There is just stored details about user behavior, such as username to log in on our website. You can set your browser to notify you when you receive a cookie, or you can disable cookies altogether. The only thing these cookies are used for, is to optimize the website and its functionality, thus making your visit as easy as possible for you.
Cookies can be divided in two categories. One is called "session cookies" – they keep track of what you have placed in your basket, while navigating on the webshop. Session cookies are not stored on your computer, but disappears when you close the browser.
The other type is called @permanent cookies, and is stored as a text file on your computer for about a month. A permanent cookie helps our server reconice your computer next time you log in to our webpage
You can always delete cookies from your computer: Open an Internet Explorer, delete cookies "Tools" -> "Internet Options" -> "General" -> "Browsing history / Delete Cookies".
Personal information
After purchasing with Småfolk.dk, you will have register with the following:
Name
Address
Telephone number
Mail address
We use the information to send the goods to you.
The information will be kept for five years and are then deleted.
You will have to confirm the personal information, given on the websites, to insure that you are aware of what Småfolk stores and why.
The Director of Småfolk has access to all information.
Controller of data at Småfolk is Director Mikkel Hauger.
We do not store customer data encrypted
We do not transmit customer data encrypted.
Personal information given at www.smafolk.dk is never passed on or sold in any way to other person or company and we don't register any personal information.
According to Danish law, you have the right to oppose the registration as well as the right to see what information Småfolk by Tana Kretzschmer have on you. Please contact Mikkel Hauger per mail Mikkel@smafolk.dk in case of question.
Appeal access
If we are unable to find solution,
you can file and appeal to:
Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk
If you are resident in another EU country than Denmark,
you can complain to the European Commissions
online complaint portal here:
http://ec.europa.eu/odr
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Thank you for ordering at www.smafolk.eu
Småfolk
Industrivej 59
4683 Rønnede
DK-Danmark
VAT: DK40453865
Phone: +45 71 99 66 97
Mail: info@smafolk.dk
www.smafolk.eu