Shipping and returns
Shipping of your order
Orders placed before 1 p.m. will be sent the same day.
At Småfolk we strive on a quick delivery, so all orders for Denmark will be deliverd within 1-2 work days.
Please note that delivery of orders for Bornholm and other smaller islands will, in some cases, be up to 3 days.
Orders sent within the EU and most countries outside the EU, will be sent by GLS and the delivery will be up to 5 days.
Durring sale, you can expect a longer delivery time, up to 10 working days.
Should the freight company be the reason for any delay, Småfolk cannot be held responsible for such delay.
Shipping abroad
Shipments abroad are delivered by GLS and sent as an insured package and business mail, which means that the package cannot be sent as a gift to non-EU countries in an attempt to evade local taxes and duties.
Regular service in Europe is app. 4-5 business days
Regular service outside Europe is app. 5-7 business days
Sweden, Finland, Germany, Austria, Netherland and Belgium 49 DKK / 7€. Orders over €100/1137 SEK are sent freight free.
Norway, Swiss and rest of European150 DKK / 20 €. Orders over €135 are sent freight free.
Faroe Island, Iceland, greenland, Japan, South Korea and rest of the world shipping is €60.
Unfortunately we do not ship to the UK at the moment.
Return
Småfolk accepts returns, within 14 days after the date where you received your ordre. Please fill out the return note that you will receive along with your order and include this in the return parcel.
Småfolk do not accept the return of items that have been worn, altered, washed or are without the hangtag. When we receive the items and the return note,
and after we accept the return, we will transfer the amount back to your bank account as soon as possible. We only transfer the amount back to the same credit card, used when the items were purchased. This is to prevent illegal use of stolen credit cards.
You are responsible for the cost of the return parcel and that the parcel is delivered at our address - We do not accept parcels sent "without delivery."
You send the parcel with your items you wish to return to:
Småfolk A/S
Industrivej 59
4683 Rønnede
Danmark
Att: Webshop
Exchange of items
Unfortunately, we do not offer exchanges. If you wish to exchange an item, please send the item back and place a new order for the new item.
You send the parcel with your items you wish to return to:
Småfolk A/S
Industrivej 59
4683 Rønnede
Danmark
Att: Webshop
If you have any questions about this, you are always welcome to contact customer service at info@smafolk.dk / +45 71 99 66 97.
You are responsible for the cost of the return parcel and that the parcel is delivered at our address - We do not accept parcels sent "without delivery."
Claim
All items are covered be The Danish Sale of Goods law, giving you 24 months to make a claim of a item.
This right to claim means that you, as a customer, can make a complain finding any error ore defect at a item, occurred 24 months after receiving the item.
You have to make the claim within “reasonable time” after the defect has been discovered.
The right to claim does NOT cover if the item has been damaged during play, by lack of maintenance or by general ore incorrect use.
If you have a claim, please contact our customer service at:
Phone: +45 71 99 66 97
Or
Mail: info@smafolk.dk
In case of an, from Småfolk approved claim, Småfolk will cover the cost of the return freight, by sending you a return label, via e-mail.
Shipping in Denmark
Regardless of volume a 29 DKK / 4 € will be added to cover freight fee with GLS. All parcels is send insured. The parcel can be sent to either a GLS parcel shop, your business address, your home address ore to one of Småfolk own Småfolk stores. You will receive an advisement per mail or text message (sms) when the package has arrived to the chosen destination. To get your parcel at the GLS parcel store, you have to show the email or text and id with picture.
Orders over 399,- DKK will be sent free of freight, if you choose delivery to a GLS parcel shop, business address ore to one of our Småfolk shops.
Shipping abroad
Shipments abroad is sent as an insured package and as a business package, which means that the package cannot be sent as a gift to non-EU countries in an attempt to evade local taxes and duties.
Regular delivery service in Europe is about 4-5 business days.
Regular service outside Europe is about 5-7 business days.
Shipment within Sweden, Finland, Germany, Austria, UK, Netherland and Belgium is 49 DKK / 7€. Orders over 750 DKK / €100 are sent freight free.
Shipments to Norway, Switzerland and the rest of Europe incl. Faroe Island and Iceland is 150 DKK / 20 €. Orders over 1000 DKK / €135 are sent freight free.
All shipments to these countries will sent to a parcel shop, closest to your home.
Standard freigth price for the rest of the World is 450 DKK / 60€
Shipping out side Europe
With shipment outside Europe, that goes beyond our usual criteria for shipments size and weight:
Length 50cm
Width 45cm
Height 4 cm
Weight 2kg
We hold the right to charge additional freight cost for this shipment, in this case we will get in contact with you before shipping.